Executive vice chairman of the Nigerian Communications Commission (NCC), Umar Garba Danbatta, has assured Nigerians that the regulatory body will continue to be equitable and consider national spread in its ICT interventions in the country.
According to Danbatta, the commission had started its intervention with the consumer’s topmost priority, which is to put an end to the menace of unsolicited calls and text messages, by declaring the year 2017 as the Year of Telecom Consumer.
Danbatta, who spoke while receiving a high-powered delegation from Kano University of Science and Technology (KUST) led by Abdulhadi Aminu, the deputy vice chancellor administration at the NCC headquarters in Abuja, said, “This year has been dedicated to the telecoms consumer, and we’ve been busy from the beginning of the year, trying to educate the telecom consumers on how to protect themselves from unwholesome practices by the operators, especially the unsolicited text messages, as well as raising awareness on our toll free complaint line.
“We have noticed a remarkable improvement in the level of activation of the facility as well as the level of awareness about 622 toll free complaint line. We have the statistics. The successes are there for all to see.”
Aminu commended the EVC was also the Acting Vice Chancellor of the KUST for his outstanding role in the development of both the telecoms and educational sectors of the country.
The NCC, on March 15, 2017, launched the year of telecom consumer campaign program designed to give concrete expression to the centrality of the consumer in the telecom ecosystem, and since then had embarked on aggressive enlightenment drive to educate and empower the consumers of the industry.
The key components of the campaign include: creation of greater awareness on quality of service; facts on electromagnetic fields radiation; Do Not Disturb (DND) code 2442, which consumers can use to stop unsolicited text messages; and the NCC’s toll free line – 622 – through which consumers can reach the commission in cases where service providers fail to resolve their complaints. BUSINESSDAY.