NCC Pledges To Deploy Technology To Combat Call Masking - Sundiata Tech


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Monday, September 3, 2018

NCC Pledges To Deploy Technology To Combat Call Masking

Nigerian Communications Commission (NCC) says it is deploying appropriate technology as a strategy to combat call masking and refilling.
Ismail Adedigba, deputy director, consumer affairs bureau, said this at the 41st edition of consumer town hall meeting organised for rural consumers with the network operators in Ekpoma, Edo State, with the theme, ‘Using Information and Education as tools for consumer empowerment and protection.’
Adedigba, who said international callers majorly used call masking/refilling, added that the commission was working seriously to address the ugly trends.
“Call masking refilling is used by criminal minded people to commit crimes, especially kidnapping, cyber crime, among others,” he said.
He however called on consumers to help the commission fight the menace by dialling 622, avoiding using unregistered SIM cards, as well as protect service providers and the commission infrastructure located in their respect domain.
He also threatened that the commission would not hesitate to impose appropriate penalties against any service providers that contravene its rules and regulations.
He listed the rules to include unsolicited text messages and calls, failure/refusal to roll over unused data at the expiration of data bundle by service providers, automatic renewal of data services upon expiration and activation/subscription to data and value added without prior consent of the subscribers, among others.
In her speech, Felicia Onwuegbuchulam, director, Consumer Affairs Bureau of the commission, assured that the commission was poised to ensure that telecoms consumers get value for their money through effective service delivery by service providers.
“At the NCC, telecoms consumers are the target beneficiaries of all our activities, which make them enjoy primary focus in terms of ensuring that they get good quality of service, value for money spent, timely and fair redress of complaints and protection from unwholesome practices of some service providers,” she said.
She said the objectives of the town hall meeting were to educate telecoms consumers and other stakeholders on temporary issues generating interest in the industry.
Other objective was to serves as a feedback mechanism for the commission in making regulatory interventions for the benefit of the consumers and service providers as well as the industry as a whole.
She explained that the commission, through empowerment and education fortified telecommunication consumers with necessary tools to be protected from market exploitation, and to make rational and informed decision when making choices of services.

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