9mobile Attributes Service Disruption to Data Centre Failure - Sundiata Tech

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Friday, August 25, 2017

9mobile Attributes Service Disruption to Data Centre Failure

9mobile, formally Etisalat, has attributed the poor network service experienced by its subscribers in the last seven days to a network outage in one of its data centres.


In a statement signed by Ibrahim Dikko, vice president, regulatory and corporate affairs, 9mobile, the telco acknowledged the ongoing service disruption, saying, “we are aware that subscribers may be experiencing some disruption with voice, SMS and data services due to the technical issues resulting from an outage in one of our data centres.


“Our technical teams are currently working assiduously too resolve the issue within the shortest possible time.”


BusinessDay had on Monday this week reported that the network might suffer more loss of subscribers as a result of the prolonged timeframe used to sort out these technical issues. Some of its subscribers had taken to Twitter and other social media platforms to express their dissatisfaction with the network performance in most parts of Lagos.


A 9mobile subscriber with twitter handle @steff_23 tweeted at the network saying; “the rate at which 9mobile is pissing me off. My network was okay before the name change. Rubbish @9mobile.”


Tochuckwu Oluigbo, another 9mobile customer told BusinessDay in an interview that the poor network service in the past few days has in some ways hindered progress in her business as her customers have complained of not being able to reach her.


“My phone basically my business because all my customers have to reach my via phone calls, I even make all my transactions using my mobile banking application but I haven’t been able to do all that since 9mobile network started acting up last week and my customers have been unable to reach me on that line. I had to switch to using my other network provider,” Oluigbo said.


Statistics from the Nigerian Communication Commission (NCC) shows that 9mobile currently has just over 18 million subscribers, down from its over 21 million subscribers in 2016, due to shakeups from bank loan debts and runs the risk of losing even more subscribers due to prolonged bad network issues. Businessday

1 comment:

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