Access Bank Upgrades Mobile Banking App - Sundiata Tech

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Friday, July 28, 2017

Access Bank Upgrades Mobile Banking App

Access Bank, foremost Nigerian financial institution has refreshed its mobile banking app with a set of new and exciting features. These additional features allow customers perform multiple functions including quick airtime top-up and funds transfer without signing on to the app.

Customers can also initiate self-block and unblock cards on all channels; make domiciliary account transfers; reset forgotten PIN and make cardless withdrawals from any ATM.

The upgrade, which gives the application a whole new look and feel also ensures the convenience of bill payments since a lot more utility and lifestyle billers have been added to the existing pool. The receipt generation feature has also been upgraded to real time generation.

Maryann Ezechukwu, Group Head, Channel Services while speaking on the development said the bank is focused on delivering exceptional service to customers and this has been revalidated with the execution of our frequently held customer engagement sessions which led to finding out what they would like to see on the mobile banking application.

According to her, “As a Bank we appreciate our customers and recognise the importance of convenience to them, hence, the upgrade being fully premised on our customers speaking and us listening”.

Earlier in the year, the Bank deployed the first set of new features, such as display of Bank Verification Number (BVN) and last 20 transactions; debit card self-request and activation; beneficiary management which allows customers edit and save beneficiaries with nicknames; movie ticket purchase; receipts; and bank statement generation with the option of sending the statement to any email address. The app offers an opportunity to rate user experience with the use of emojis.

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